FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
We ship within 1-2 business days. Delivery typically takes 3-7 business days depending on your location.

Do you ship internationally?
Currently, we ship within the United States only.

Can I track my order?
Yes! You'll receive a tracking number via email once your order ships.

Products

Are your products travel-friendly?
Absolutely! Our products are designed for the sports traveling individual. They're durable, portable, and perfect for life on the go.

Are your products cruelty-free?
Yes, all Llenoj Couture products are cruelty-free.

What if I have sensitive skin?
Our products are formulated with quality ingredients. If you have specific concerns, please review the ingredient list or contact us before purchasing.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy on unopened products. Please see our Return Policy page for full details.

How do I initiate a return?
Contact us at ambers@shopllenojcouture.com with your order number and we'll guide you through the process.

Contact

How can I reach you?
Email us at ambers@shopllenojcouture.com - we typically respond within 24 hours.

About Us

Are you pet-friendly?
Absolutely! We're passionate animal lovers. This company was started to give the same care to detail and health to our furry friends. Llenoj Couture is built on the same principles that guide our relationships with animals: discipline, trust, and authenticity.

 

Below are a few pictures of the pets that have inspired our hearts.